GamHR Terms of Service
This page gives the public operational summary for the current Terms. The immutable workspace agreement remains the authoritative accepted text. By accessing or using GamHR ("the System"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree, you must not use the System.
1. System Purpose and Scope
GamHR is a South African HR control layer for subscribing employers. The System supports controlled employee records, approvals, self-service, payroll readiness, supported fixed-remuneration PAYE/UIF/SDL calculations, an ETI non-claim control pending complete monthly evidence, statutory review preparation, timekeeping, and evidence. GamHR does not calculate or claim ETI in its current certified payroll path. Native payroll is available, but use of GamHR does not require an employer to replace every existing payroll, accounting, calendar, or email system.
2. Limitation of Liability
2.1 No Warranty
The System is provided "AS IS" and "AS AVAILABLE" without warranty of any kind, whether express, implied, or statutory, including but not limited to warranties of merchantability, fitness for a particular purpose, accuracy, or non-infringement.
2.2 Calculation Verification Responsibility
While GamHR automates payroll calculations based on versioned statutory rules, the HR Manager and/or Director remain responsible for reviewing calculations and artifacts before finalising payroll, using information in an external statutory process, or making payments. GamHR's custom statutory outputs are internal review and reconciliation artifacts; the System does not submit them directly to SARS.
2.3 Limitation of Damages
To the maximum extent permitted by South African law, neither Mangam Systems nor the subscribing employer shall be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to:
- Loss of profits, revenue, or business
- Loss of data or data corruption
- Incorrect payroll calculations or tax submissions
- Penalties imposed by SARS, the Department of Labour, or the Information Regulator
- Business interruption or system downtime
- Claims by employees arising from payroll errors
2.4 Maximum Liability
The total aggregate liability of Mangam Systems for claims arising from or related to the System shall not exceed the total fees paid for the System in the twelve (12) months preceding the claim, to the extent permitted by law.
3. Data Backup and Export Responsibility
3.1 User Responsibility for Data
It is the sole responsibility of the HR Manager and Director to regularly export and maintain local copies of all critical data, including but not limited to:
- Employee records and personal information
- Payroll run results and payslips
- Leave balances and accrual records
- Compliance submission records
- Audit trail exports
3.2 No Guarantee of Data Availability
While the System uses cloud infrastructure with redundancy, Mangam Systems does not guarantee uninterrupted access to data, zero data loss, or permanent data retention. Users must not rely solely on the System as their only copy of business-critical records.
3.3 Data Retention on Termination
Upon unresolved non-payment or the effective date of a scheduled cancellation, normal workspace access is blocked. Billing owners retain billing recovery and data export access for 30 calendar days after access stops, and workspace data may be retained for up to 90 calendar days to support a later return before any deletion or anonymisation decision is reviewed.
3.4 Billing Authority and Cancellation
Within each employer workspace, only users assigned the Director or HR Manager system roles are authorized to view billing or payment information, update the saved payment method, schedule self-service cancellation, or download billing-recovery exports. The subscribing employer is responsible for controlling who holds those roles and for monitoring the audit history of billing actions.
4. User Obligations
4.1 Accurate Data Entry
Users are responsible for the accuracy and completeness of all data entered into the System, including employee details, bank account information, tax references, and statutory configurations.
4.2 Authorized Use Only
Users must only access the System using their own credentials and must not share login details with others. Each user is responsible for all actions performed under their account.
4.3 Compliance with Laws
Users must comply with all applicable South African laws when using the System, including but not limited to the Basic Conditions of Employment Act (BCEA), Labour Relations Act (LRA), Protection of Personal Information Act (POPIA), and Income Tax Act.
4.4 Timely Review and Approval
Authorised employer users must review payroll runs, statutory review artifacts, external submissions, and POPIA-related requests within the timeframes required by the employer's applicable obligations.
5. Intellectual Property
GamHR and its software, design, documentation, and related materials are proprietary to Mangam Systems and/or its licensors and are protected by applicable intellectual-property law. Each subscribing employer is granted a limited, non-exclusive, non-transferable licence to use the System for its internal business purposes while its subscription or authorised trial remains active.
6. Indemnification
The subscribing employer and its users agree, to the extent permitted by law, to indemnify and hold harmless Mangam Systems from claims, damages, losses, liabilities, costs, and expenses arising from or related to:
- Their use or misuse of the System
- Failure to verify calculation accuracy before finalization
- Failure to maintain local data backups
- Violation of these Terms
- Violation of any applicable law
- Any third-party claims related to payroll errors, tax submissions, or compliance failures
7. System Availability
Mangam Systems does not guarantee a specific uptime percentage or service level unless agreed separately in writing. Planned and unplanned maintenance may cause temporary unavailability.
8. Modifications to Terms
Mangam Systems may update these Terms. When an active version changes, GamHR will require users to review and explicitly accept the updated agreements before continuing to use the workspace.
9. Governing Law
These Terms are governed by the laws of the Republic of South Africa. Any disputes shall be subject to the exclusive jurisdiction of the courts of South Africa.
10. Severability
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.
11. Contact
For workplace-policy questions, contact your employer's HR administrator. For GamHR service questions, contact support@gamhr.co.za. Review the Trust Centre for the current evidence boundary, data flows, and product limitations.