Support And Issue Reporting
Public guidance on contacting support and what information to provide before or after workspace access.
Follow these steps
Choose the right support option
- Use the public Support page for trial questions, login trouble, pricing questions, or pre-workspace contact.
- Use signed-in Report an Issue when the problem is tied to a workspace screen, role, or record.
- Do not use public support messages for secrets, private employee documents, or production files.
Write a useful public support message
- State the public page or journey you were using.
- Describe what you tried, what you expected, and what actually happened.
- Include a contact email that support can use to follow up.
Keep support evidence safe
- Send screenshots only after checking that they do not show private records, payment details, ID numbers, or documents.
- Use generic labels when describing an issue before sign-in.
- Move workspace-specific troubleshooting into signed-in support as soon as you can access the workspace.
Continue with the right GamHR page
Use these public pages for current product facts and the next safe step.
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